A bar chart showing the level of patient satisfaction in eight areas concerning the Practice, compared to the national average. It shows that in 2009, of the patients surveyed:

72% were satisfied with the opening hours, compared with 54% nationally.

80% were satisfied with the ease of contacting the Practice by telephone, compared to 48% nationally.

80% were satisfied with the day and time of appointment, compared with 56% nationally.

85% were satisfied with the chance of seeing a doctor within 48 hours, compared with 50% nationally.

76% were satisfied with the chance of seeing the doctor of choice, compared with 43% nationally.

70% were satisfied with the chance of speaking to the doctor on the telephone, compared with 46% nationally.

71% were satisfied with the comfort of the waiting room, compared with 54% nationally.

61% were satisfied with the waiting time, compared with 41% nationally.