A bar chart showing the level of patient satisfaction in seven areas concerning the practitioner, compared to the national average. It shows that in 2009, of the patients surveyed:

88% were satisfied with the manner of the reception staff, compared with 67% nationally.

87% were satisfied with the respect shown by reception staff, compared with 66% nationally.

80% were satisfied with the information about services, compared to 62% nationally.

75% were satisfied with the information about how to express compliments and complaints, compared with 53% nationally.

72% were satisfied with the information about illness prevention, compared to 58% nationally.

75% were satisfied with the reminder systems, compared to 55% nationally.

74% were satisfied with the opportunity for second opinions and complimentary medicine, compared with 55% nationally.