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Practice Management

Mr Stephen Craven

Our Practice Manager is responsible for the overall administration and running of the practice, including:

  • strategic planning
  • financial and general management
  • practice performance
  • NHS and Clinical Commissioning Group initiatives and requirements
  • the dispensary
  • patient matters
  • IT

Stephen is assisted in his role by Kate Robinson who provides IT and administration support.

We are constantly looking to improve our services further and he will be pleased to receive your comments and suggestions. These will be given careful consideration. There are boxes for comments in the waiting rooms.

Should you wish to become a member of the Patient Reference Virtual Group to be kept informed by email, then please let Reception know.


Heather Hoyle
Suzanne Simpson
Elizabeth Cairns
Tracy Lenighan
Jacinta Jackson

Our part-time receptionist/dispensers are at the nub of the day-to-day business of the practice. They are responsible for its smooth running and are the first point of contact for our patients. Together they work to support the aims of the practice. The receptionists’ and dispensers’ roles facilitate the care the practice provides. Please make use of them and discuss with them any difficulties or needs that you have. We anticipate that you will find them friendly, courteous and understanding. 

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