The surgery will be re-opening its doors on Monday 17 May meaning that patients will now be able to enter the building and check in for their appointments as well as collect their medication from the Dispensary. The window that has been used to collect meds and check in for appointments will no longer be staffed. During COVID and given the layout of the surgery it was not possible to leave the doors open and we have had to adapt to an ever-changing situation. We would like to thank all our patients who made these necessary changes work so we could continue to function and be here for you when you needed.
The surgery has invested in a new Patient Check-in Screen in the reception area allowing patients to signal their arrival by keying in their month and day of birth – don’t worry – a member of the team will always be on hand to deal with any other queries you may have.
Hand sanitiser dispensers have been placed in waiting areas as well as the hall-way area for your use.
We would ask that all patients use the anti-bacterial spray and paper towels provided to wipe down any seat they use so it’s ready for the next patient.
During the past year our telephone lines have seen a 50% increase in calls received, the complexities of those calls have meant that some of you might have had to wait longer on the line in order to speak to a member of the team. We are sorry about this but would ask that you consider the timing of your call, especially on a morning when the priority is being given to patients requiring an urgent appointment.
We ask that you wait until after 11am before contacting the surgery enquiring about blood/lab results but did you know if you have online access to your patient record you would be able to see those results without having to call the surgery – again please ask a member of the team for further details.
Did you know that you could order a repeat prescription online via the NHS App or through Online Access if you have this set up – please ask a member of the team if you’d like to find out more. If you do call to order repeat medication, we will take these requests after 11am.
Finally, over the past year we had to introduce a telephone triage appointment system whereby a GP would first talk through your symptoms during a telephone call before discussing whether a face to face appointment was required. Many of you have told us that you have liked this approach, but we also understand that many of our patients like speaking with a GP face to face. So, as we reopen our doors on May 17, we will introduce a mixture of both telephone and face to face appointments. You can also use our website to request help for a medical issue or simply to log an admin query such as asking about a fit note or ordering a repeat prescription – simply click here now – using this link will save you having to telephone the surgery.
Thank you once again for your support and understanding over these past 12 months.
The GP’s and staff at Topcliffe Surgery.