Policies

Please find our various policy details in the sections below.

Access to medical records

Your Care Records The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside ... [continue] Access to medical records

Accessibility

Accessible Information Standard The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care. The AIS ... [continue] Accessibility

Complaints

We make every effort to give the very best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient ... [continue] Complaints

Modern Slavery Statement

Modern slavery is a violation of fundamental human rights and a criminal offence under the Modern Slavery Act 2015 (the “Act”). It takes various forms, such as slavery, servitude, forced ... [continue] Modern Slavery Statement

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient Confidentiality

Patient Rights and Responsibilities

You have the right to be shown respect for your privacy, dignity and religious or cultural beliefs without discrimination.  You have the right to confidentiality concerning all your contacts with ... [continue] Patient Rights and Responsibilities

Privacy

Data Protection We need to hold personal information on our computer system and in paper records.  Please help us to keep your records up-to-date by notifying us of any changes ... [continue] Privacy

Safeguarding

Safeguarding is everyone’s responsibility. Here at Topcliffe Surgery all staff members play a role in safeguarding. Safeguarding is not just something we choose to do, it is also something we ... [continue] Safeguarding

Violent or Abusive Behaviour

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in ... [continue] Violent or Abusive Behaviour