We make every effort to give the very best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

If you require any support with a complaint please contact North Yorkshire Independent Health Complaints Advocacy Service:

Cloverleaf Advocacy

Independent Health Complaints Advocacy Service

5th Floor

Empire House

Wakefield Old Road


West Yorkshire

WF12 8DJ

Web address:

By email: [email protected]

Please note that North Yorkshire Clinical Commissioning Group has its own Patient Relations service, which can be contacted as follows:

Email: [email protected]
Phone: 01609 767607
Address: NHS North Yorkshire Clinical Commissioning Group, 1 Grimbald Crag Court, St James Business Park, Knaresborough, HG5 8QB