We make every effort to give the very best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately, alternatively, complaints forms are available from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
For more information on our complaints process, please read our Complaints Leaflet
Complaints Leaflet 13.07.23
If for any reason you do not want to speak to a member of our staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. They will contact us on your behalf:
NHS Humber and North Yorkshire ICB
The Experience Team
Health Place
Wrawby Road
Brigg
DN20 8GS
Tel: 01904 555999
E-mail: hnyicb.experience@nhs.net