Accessible Information Standard
The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.
The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille, professional communication support if they need it such as British Sign Language interpreter.
Topcliffe Surgery is committed to improving our communication with our patients. We want to make sure you can read and understand the information we provide to you.
Please let us know:
- If you need information in braille, large print or easy read
- If you need a British Sign Language interpreter or advocate
- If we can support you to lipread or use a hearing aid or communication tool
There is a question on our registration form to help make sure we have this information for new patients. This will be recorded within your medical record and highlighted to ensure we have the necessary information on your communication needs to assist you. This information may be shared with other NHS and adult social care providers if required and requested by you.
Alternatively please tell the receptionist when you arrive for your next appointment or call us on (01845) 577297.
We recommend users of our website use an up-to-date web browser such as Internet Explorer 9/10, Mozilla Firefox or Google Chrome.
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
Further help
If you:
- Have problems seeing the screen
- Find it difficult to use the mouse or keyboard
- Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.
Alternatively, to access a wide variety of information and leaflets please use the following link to easyhealth, an excellent website with easy to understand videos and leaflets
https://www.easyhealth.org.uk/
Patients with visual impairment may find the following link useful:
https://householdquotes.co.uk/adapting-your-home-if-you-are-blind/
Accessibility statement for Topcliffe Surgery
This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website content. This may inadvertently introduce non-accessible content. We will always respond to and resolve any accessibility issues promptly and courteously.
This website is run by Topcliffe Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
- submit a form using just a keyboard
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- you may not be able to use the map on our Practice Boundary page – call or email us using the details below for details in another format
Feedback and contact information
If you need information on this website in a different format like large print, easy read, audio recording or braille:
- email pm.topcliffe@nhs.net
- call 01845 577297
- We’ll consider your request and get back to you in 30 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: The Practice Manager by e-mail at pm.topcliffe@nhs.net
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.
Our practice has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Contact us at 01845 – 577297 or by e-mail at pm.topcliffe@nhs.net (please note this e-mail address should not be used to send prescription requests or personal clinical / medical queries).
Technical information about this website’s accessibility
Topcliffe Surgery is committed to making it’s website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
We are unaware of any non-accessible content on this website but we will always help if you find anything.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services.
We also have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
Our website is provided by GPsurgery.net. Website accessibility is an essential part of providing high quality websites for NHS GP practices. GPsurgery.net reviews the accessibility of their website templates as part of their regular development cycle and will always support our practice to resolve any accessibility issues should they arise.
Preparation of this accessibility statement
This statement was prepared on 09.03.2021. It was last reviewed on 02.06.2021.
The standard website template was last tested on 10.09.2020. The test was carried out by GPsurgery.net.
This website is based on a series of standard page templates. We tested the Home page, a standard text-based page, a standard page that includes a form, the Team page, the News page and an individual news item to ensure a representative proportion of the website was tested.
This website was last tested by the practice on 02.06.2021. The test was carried out by the practice.