Appointments can be managed via the NHS App which is the quickest and easiest way of connecting to online services. It provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet.
We have made it easy for you to speak to the doctor or nurse on the telephone. Please telephone during the advertised surgery hours and the receptionist will arrange an appointment for the doctor or nurse to call you back.
Face-to-Face appointments can also be booked in person and over the telephone. When you make an appointment please make it clear if you wish to see a particular doctor.
Appointments are routinely booked for 10 minutes. Please ask if you require longer than that. It may not be possible to deal with more than one or two issues properly in 10 minutes, so please bear that in mind when making your appointment.
GPs are not able to treat dental problems and patients contacting the surgery with dental problems will be advised to see a dentist.
Two doctors are usually available for consultations each day, but this may be reduced during holidays or due to other commitments.
There is a mixture of appointments available for each doctor:
- half can be booked up to several weeks ahead for reviews and more routine issues
- and half can be booked on the day for the more urgent problems that need to be dealt with that day. More same day appointments will be used at times of GP absence
We are committed to providing a good, safe and accessible service. If all appointments for that day have already been taken, but you feel your problem needs to be assessed that day, please let the receptionist know and you will be advised when to attend.
Please try and help us to make best use of our service by planning ahead when possible. That will result in more of the same day slots being available for those who do need to be seen that day.
The nurses offer routine appointments in the morning and evening with their earliest appointments being 8:00am and 15:30pm respectively. Appointments are routinely booked for 10 minutes. Please ask if you require a longer appointment.
Better Access Appointments
Topcliffe Surgery is currently participating in the Better Access appointments being offered across the area. Please follow this link for more information.
We make home visits to those who are too ill or infirm to come to the surgery. In all other circumstances we prefer to see patients at the Surgery, as it is often helpful to have the surgery facilities and practice team to hand.
If you are in doubt as to whether a home visit is appropriate please telephone and ask. Please discuss visits with us whenever possible before 10:00am.
Please do not be surprised if the receptionist asks for details of your illness as this helps us with planning priorities. The doctor may need to ring you back.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
When we are closed
If you need medical advice when the surgery is closed please dial 111. Your call will be assessed and dealt with appropriately.
You might also like to take a look at our Self Care page.
In an emergency, you should call 999. Chest pains and/or shortness of breath constitute an emergency.