Topcliffe Surgery is now connected to the NHS App which is the quickest and easiest way of connecting to online services. It provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet.
Patients should visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ for the latest patient information on how to register for, and use this App. This App is managed by NHS England and is outside of local practice administration.
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
- doc and baby
If you are already registered for GP online services through the surgery, you can still register for the NHS App. You can use your existing linkage key/account ID information provided when registering with the practice to set up your NHS App. Your linkage key and Account ID can be found on your account under: Your Profile/My Account. Alternatively for patients not already registered for online services, you will be required to upload a driving licence or a passport and will be guided to take a short video of yourself to verify your identity.
The NHS App is now the preferred method for patients of Topcliffe to access online services. However, we will also continue to support online services with existing platform providers like Patient Access
We have made it easy for you to speak to the doctor or nurse on the telephone. Please telephone during the advertised surgery hours and the receptionist will arrange for the doctor or nurse to call you back as soon as practicable.
Appointments can also be booked in person and over the telephone. When you make an appointment please make it clear if you wish to see a particular doctor.
Appointments are routinely booked for 10 minutes. Please ask if you require longer than that. It may not be possible to deal with more than one or two issues properly in 10 minutes, so please bear that in mind when making your appointment.
GPs are not able to treat dental problems and patients contacting the surgery with dental problems will be advised to see a dentist.
Two doctors are usually available for consultations each day, but this may be reduced during holidays or due to other commitments.
There is a mixture of appointments available for each doctor:
- half can be booked up to several weeks ahead for reviews and more routine issues
- and half can be booked on the day for the more urgent problems that need to be dealt with that day. More same day appointments will be used at times of GP absence
We are committed to providing a good, safe and accessible service. If all appointments for that day have already been taken, but you feel your problem needs to be assessed that day, please let the receptionist know and you will be advised when to attend.
Please try and help us to make best use of our service by planning ahead when possible. That will result in more of the same day slots being available for those who do need to be seen that day.
The nurses offer routine appointments in the morning and evening with their earliest appointments being 8:00am and 15:30pm respectively. Appointments are routinely booked for 10 minutes. Please ask if you require a longer appointment.
There are no bookable appointments on Thursday afternoon. If you have an urgent problem requiring advice or assessment, please ring the surgery. The receptionist will ask for the on call doctor to ring you back and make appropriate arrangements to help.
Limited extended hours GP, Nurse and Bloods appointments (hours outside our core hours) are also available between 7:30 and 8:00am, once a week. Please ask at reception if these appointments would be more convenient for you.
We make home visits to those who are too ill or infirm to come to the surgery. In all other circumstances we prefer to see patients at the Surgery, as it is often helpful to have the surgery facilities and practice team to hand.
If you are in doubt as to whether a home visit is appropriate please telephone and ask. Please discuss visits with us whenever possible before 10:00am.
Please do not be surprised if the receptionist asks for details of your illness as this helps us with planning priorities. The doctor may need to ring you back.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.